Return Policy
RETURN/REPLACEMENT POLICY
Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:
Within 30 days since the order is delivered. You have to request or notify us about return or replacement the order because of below reasons:
- The products have been damaged.
- The printing quality is blurry or materials is not as described on our website
- Different design or size from your order.
IMPORTANT NOTE
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
If your purchase meets any of the criteria above, please contact our support email: support@scottishgene.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of the shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
We will send the replacement for Free within 15 days after the problem is sorted. The delivery time could be variation due to location, and type of products.
**Please make sure that: We will use this information to look into a replacement or offers to customers. Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.